Matrix 8 and 9 is supported providing you are within your initial 12-month purchase date or you have an existing support contract. You can also pay on demand.
We will always help you if the program is not working with or without support.
Support includes but not exclusively: from loading the program to design help and advice, we also have the additional support from Gemvision’s support team.
12-month support is included with a purchase of Matrix, not a 2nd license
Annual support contract
Unlimited technical support and help
On-demand support & technical help
£115 per hour, minimum charge £115. This would not include updates.
Prices are plus vat
Your Matrix key is set to expire every month or so and automatically renews by connecting to the Gemvision server, occasionally you may not have your pc on when it tries to do this so this simple process shows you how to reprogram the key yourself.
For new customers and those who wish to load Matrix on to a 2nd computer, this video shows you the simple process, step by step.
Receive our eNewsletter
Register to receive our regular eNewsletter containing the latest news and products available to the Jewellery industry, along with special offers, training dates and exhibition dates.
T: 0113 389 9710 | E: firstname.lastname@example.org
We will not share your details with any third party company or individuals and you can unsubscribe from the eNewsletter at any stage.