Matrix support

Here you will find some short videos of the most commonly asked questions, remember we have over 300 tutorial videos on the Matrix academy. To sign up, please contact us.



Gemvision Matrix v9 - Jewellery Design Software Gemvision Matrix v9 - Jewellery Design Software


Matrix 8 and 9 is supported providing you are within your initial 12-month purchase date or you have an existing support contract. You can also pay on demand.


We will always help you if the program is not working with or without support.


Support includes but not exclusively: from loading the program to design help and advice, we also have the additional support from Gemvision’s support team.


Support options:

12-month support is included with a purchase of Matrix, not a 2nd license


Annual support contract

Unlimited technical support and help



On-demand support & technical help

£115 per hour, minimum charge £115. This would not include updates.


Prices are plus vat



 Contact us for more information





Software help & FAQ's

Easy to view help videos on the most commonly asked questions.



Matrix key programmer

Your Matrix key is set to expire every month or so and automatically renews by connecting to the Gemvision server, occasionally you may not have your pc on when it tries to do this so this simple process shows you how to reprogram the key yourself.

How to load Matrix

For new customers and those who wish to load Matrix on to  a 2nd  computer, this video shows you the simple process, step by step.

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