Matrix support

Here you will find some short videos of the most commonly asked questions, remember we have over 300 tutorial videos on the Matrix academy. To sign up, please contact us.

Matrix 8 and 9 is supported providing you are within your initial 12-month purchase date or you have an existing support contract. You can also pay on demand.

We will always help you if the program is not working with or without support.

Support includes but not exclusively: from loading the program to design help and advice, we also have the additional support from Gemvision’s support team.

Support options:

12-month support is included with a purchase of Matrix, not a 2nd license

Annual support contract
Unlimited technical support and help
£295

On-demand support & technical help

£115 per hour, minimum charge £115. This would not include updates.

Prices are plus vat

Gemvision Matrix on-line academy

Accelerate your Matrix education with GVUK bespoke training courses, from primary to advanced. Whether you want to master animations to Pave, we can tailor a course to suit your needs.

Please contact us for details.

Software help & FAQ’s

Easy to view help videos on the most commonly asked questions

How to install Rhino6 & MatrixGold

Step by step tutorial about how to install Rhino6 and MatrixGold.

How to assign MatrixGold user licenses

Step by step tutorial about how to assign MatrixGold user licenses.

How to load Matrix

For new customers and those who wish to load Matrix on to a 2nd computer.

Matrix key programmer

Your Matrix key is automatically set to renew every month, although occasionally you may have to reprogram the key yourself.

Training videos
V shaped gem-set band

How to create shaped bands with flowing gems.